Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was actually authoritative to the company that it remain a family establishment. With a philosophical system to allege the client “the best possible service, selection, quality and value,” (Nordstrom, 2009) they actual a culture that focused on a family milieu and clash the customers every need. Nordstrom’s values & philosophy exact live on well cognize. They provide an extreme ferocity on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they argon acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees argon like family and that they should be recognized and su pported as family. Employees have been known to take form afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers access in from out of town. Nordstrom is so focused on customer satisfaction that urban storys have become common.

One legend states that after Nordstrom had acquired a new store from Northern commercial-grade Company, a customer who did non know that the company changed, brought a tummy of tires to exchange. Nordstrom decided to make the exchange even though they did non sell tires, because they believed that it was not the customer’s fault that they did not kno! w the company changed. (Wikipedia, n.d.) Communications play a kempt role in their organizational culture. There is a grammatical construction “each one teach one” (The Great charge to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a unspoiled essay, order it on our website: BestEssayCheap.com

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